FAQ

 

For those new here, welcome! This is a good place to mention the most frequently asked question…why is the website always sold out? Olive me is a small, handmade shop, not a factory. The website is stocked monthly and there are such amazing supportive fans that the releases generally sell out right away. So during the in between time, everything shows as sold out until I can do the next drop. I totally get how frustrating that can be to go check out a shop only to see that there is nothing to buy when you want to. The perks of choosing handmade is you get a very special piece that is made with love and directly supports the family behind the brand xo.

Here is some info on the Monthly Releases:

When you add an item to your shopping cart, the cart does not hold items so it is essential to be quick. When you get to the payment details page, you will either be able to complete the checkout process or there will be a message that the item is no longer available…this is due to the high traffic volume and many people ordering at the same time. Some people find it easier to order one item at a time, while others check out with a number of items at once.


For those who do multiple purchases, and would like their orders to ship together, these are the shipping rates: combined Canadian orders $75 can be shipped for $6 lettermail (unless you choose upgraded shipping at checkout) and orders over $75 are shipped tracked and insured expedited parcel for a flat rate of $12. ALL combined orders that total more than $75 will automatically ship for the expedited rate. Happy to combine orders with friends too, just email me afterwards.

Note: there is no tracking or insurance with lettermail. If a lettermail order is lost/stolen/missing, there are no refunds or replacements. 

For US orders, shipping is a flat rate of $20 and includes tracking.

A couple of important points:

Look under "SHOP ALL” in the menu for specific items if you don't see them under the Leggings and Slouchy Toque tabs, sometimes one or two items don't load where they are supposed to but they will show up under shop all.

If you make multiple orders, I will combine your orders together and refund shipping charges, if they apply, by the end of the day. More than two items can only ship for the expedited $12 rate. Local orders will have shipping charges refunded and delivered to your doorstep.

If you live in FERNIE and miss the local shipping option at check out, I will refund shipping charges.

IF YOU HAVE AN ITEM DISAPPEAR FROM YOUR CART, PLEASE, THIS GETS ASKED OFTEN, READ THE ABOVE PARAGRAPH THAT EXPLAINS WHY THIS HAPPENS

Size 4-5T in leggings can only ship lettermail if one pair is the only item ordered. Anything more than one pair has to ship expedited.

If you have questions, please send them via EMAIL to hello@olivemehandmade.com, no instagram dms.

 Can I preorder or make a custom order?

   No. Only ready made items are offered for sale via the monthly restocks.

 We'd love to wholesale your line in our boutique, do you offer wholesale or consignment?

   No, other than stocking a local store here in Fernie BC, olive me handmade clothing is not available for wholesale.